http://www.jointcommission.org/joint_commission_to_offer_pcmh_certification_hospitals_critical_access_hospitals/
I found this article which I thought was interesting model of care. It seems that with this model, patients have better access to care, thus increases their satisfaction. This is a nice follow up article on how to improve your scores with patient satisfaction. According to Joint Commission website, this add on certification is now available for accredited hospitals.
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